Support Tickets

A proper support flow with statuses, attachments, staff replies, and audit visibility.

Ticketing now covers account issues, technical issues, bug reports, moderation reports, appeals, and gameplay recovery case follow-up.

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Ticket Status Workflow

  • open
  • awaiting_player
  • awaiting_staff
  • investigating
  • resolved
  • closed

Final implementation now includes threaded replies, file-backed attachments from the full ticket view, internal staff notes, escalation, staff audit trails, and role-aware response permissions.

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Hero banner crops on smaller laptop screens
investigating

Website issuelow priority • wardenofashes

The homepage hero appears to crop the foreground citadel too aggressively around 1366px width.

Updated May 25, 2026, 8:11 AM

Verification email did not arrive
awaiting_staff

Account issuenormal priority • ironbriar

Player created an account but cannot verify the registered email address.

Updated May 25, 2026, 5:30 AM

ironbriarplayerpublic

I checked spam and promotions folders, but the verification email never appeared.

wardenofashesadminpublic

Support has confirmed the queue entry and is reissuing the demo verification message.