Hero banner crops on smaller laptop screens
investigating
The homepage hero appears to crop the foreground citadel too aggressively around 1366px width.
Updated May 25, 2026, 8:11 AM
Support Tickets
A proper support flow with statuses, attachments, staff replies, and audit visibility.
Ticketing now covers account issues, technical issues, bug reports, moderation reports, appeals, and gameplay recovery case follow-up.
Ticket Status Workflow
- open
- awaiting_player
- awaiting_staff
- investigating
- resolved
- closed
Final implementation now includes threaded replies, file-backed attachments from the full ticket view, internal staff notes, escalation, staff audit trails, and role-aware response permissions.
Sign in to see your personal ticket history and post follow-up replies.
Verification email did not arrive
awaiting_staff
Player created an account but cannot verify the registered email address.
Updated May 25, 2026, 5:30 AM
I checked spam and promotions folders, but the verification email never appeared.
Support has confirmed the queue entry and is reissuing the demo verification message.