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Staff Load
0Awaiting staff
4Knowledge entries
0Active appeals
2Active recovery cases
Latest Queue Item
No tickets are queued yet.
Recent Audit
Downloaded the alpha client, build 2026.11.12-f3fbb6f (b41ad1a0).
Account Issues
Login failures, 2FA problems, email verification, recovery, and account status review.
Technical Issues
Installation, launcher, hardware, client performance, and compatibility guidance.
Bug Reports
Structured gameplay, website, and UI bug intake with attachments and staff notes.
Moderation & Appeals
Report-player flows, ban appeals, conduct review, and moderation history tracking.
Recent Support Activity
alpha client_downloaded
Downloaded the alpha client, build 2026.11.12-f3fbb6f (b41ad1a0).
thread created
Created thread in Announcements (forum-announce script).
thread created
Created thread in Announcements (forum-announce script).
alpha client_downloaded
Downloaded the alpha client, build 2026.11.08-52ebbd4 (8846a4ee).
forum thread_deleted
Deleted thread Homepage header art overlap on narrow screens, removed 2 posts, and removed 0 reports.
Knowledge Base Coverage
Joining the Heartlands alpha
How invitations work, the agreement, and logging in.
Open article →Reporting bugs in the alpha
What to include so a bug can be fixed.
Open article →Guild Recruitment Best Practices
How guild profiles, applications, and public rosters should work safely.
Open article →Account Security Policy
Password hygiene, two-factor authentication, and support verification guidance.
Open article →