Support Queue
2Total tracked tickets
2Open or active
Support
Account help, ticketing, technical support, moderation appeals, and knowledge systems.
Support is designed as a real portal with ticket states, staff notes, escalation paths, security review, and searchable help content.
Staff Load
1Awaiting staff
4Knowledge entries
0Active appeals
2Active recovery cases
Latest Queue Item
Hero banner crops on smaller laptop screens
Recent Audit
Disabled authenticator-based two-factor authentication and cleared pending challenges.
Account Issues
Login failures, 2FA problems, email verification, recovery, and account status review.
Technical Issues
Installation, launcher, hardware, client performance, and compatibility guidance.
Bug Reports
Structured gameplay, website, and UI bug intake with attachments and staff notes.
Moderation & Appeals
Report-player flows, ban appeals, conduct review, and moderation history tracking.
Recent Support Activity
account two_factor_disabled
Disabled authenticator-based two-factor authentication and cleared pending challenges.
session cleared
Website session cleared from the account flow.
account two_factor_login_completed
Completed login with authenticator-based two-factor verification.
session login
Successful sign-in recorded for the account portal.
account two_factor_challenge_issued
Issued a two-factor challenge during sign-in.
Knowledge Base Coverage
Guild Recruitment Best Practices
How guild profiles, applications, and public rosters should work safely.
Open article →Getting Started in Dragonheim
A guided introduction to world premise, onboarding flow, and early character direction.
Open article →Account Security Policy
Password hygiene, two-factor authentication, and support verification guidance.
Open article →Kingdoms, Duchies, and Counties
How political geography shapes citizenship, law, economy, and identity.
Open article →